Stylio Privacy Policy

Last updated 1 November 2026

This policy explains what personal information the Stylio app collects, why, and the choices you have. It follows the Protection of Personal Information Act, 2013 (POPIA).

1. Who we are

The Stylio app is operated by Marendo (marendo.co.za), South Africa (“Stylio”, “we”). We are responsible for the information described here.
Contact us at contact@stylio.app or WhatsApp +27 81 282 6582.

2. What we collect

Account: your name, email address and password (stored encrypted by our login provider). If you choose Sign in with Google, we receive your name, email address and profile photo from your Google account.
Profile, if you add it: photo, mobile number, gender, birth date and the location you type.
Bookings: salon, services, specialist, date and time, price, notes for the salon, cancellations and reschedules.
Reviews and messages: your ratings, reviews and chats with salons.
Saved salons, notification settings and your device’s push token.
Your phone’s location, only while you use the map or the distance filter, and only after you allow it.
Payments: card payments are handled by Paystack. We never see or keep your card number; we keep the amount, the status and the receipt number.
How the app is used and errors: which screens are opened and technical error reports, to fix problems and improve Stylio.

3. Why we use it

To run your account and make, change and cancel your bookings.
To send booking confirmations, reminders, changes, review requests and salon messages. You choose which ones in Profile → Notification.
To show distances to salons when you allow location.
To publish your reviews with your name and photo.
To keep Stylio safe, fix problems and answer your questions.
We do not sell your personal information or use it for advertising.

4. Who we share it with

The salon you book with: your name, contact details, booking, notes, messages and reviews of them.
Other users: your reviews are public, with your name and photo.
Service providers who run Stylio for us, under contract: Supabase (database, login and storage, hosted in the European Union), Google (sign-in) and Firebase (push notifications), Paystack (payments), Resend (emails), PostHog and Sentry (usage and error reports) and OpenStreetMap (map images).
Authorities, when the law requires it.

5. How long we keep it

We keep your information while your account is open.
You can delete your account at any time in Profile → Delete Account. We then delete your profile, photo, messages, saved salons and devices, and cancel your upcoming bookings free of charge.
Past bookings, payments and reviews stay with the salon in anonymised form, because salons need their booking history and the law requires payment records.

6. Your rights

You can ask to see, correct or delete your information, object to its use and withdraw consent.
Most of this you can do in Edit Profile, Notification and Delete Account; for anything else contact us.
You can also complain to the Information Regulator (inforegulator.org.za).

7. Security and transfers

Information is encrypted in transit and access is limited to your account.
Our database is hosted in the European Union (Sweden), where the law protects it at least as well as POPIA.
We will tell you and the Information Regulator if a breach affects your information.

8. Children

Stylio is for people aged 18 or older, or younger with a parent’s or guardian’s consent.

9. Changes and contact

We will tell you in the app before an important change to this policy.
Questions or requests: contact@stylio.app or WhatsApp +27 81 282 6582.

Draft: this text is being reviewed. Questions: contact@stylio.app or WhatsApp +27 81 282 6582.