Stylio Terms and Conditions

Last updated 1 November 2026

Welcome to Stylio! These terms are the agreement between you and Marendo (marendo.co.za) for using the Stylio app. By creating an account you accept them.

1. What Stylio does

• Stylio lets you find salons and barbers, see their services, prices, specialists and reviews, book appointments and message them.
• The salon, not Stylio, provides the service and is responsible for it.

2. Your account

• You must be 18 or older, or have a parent’s or guardian’s consent, and give true details.
• Keep your password safe: you are responsible for what happens in your account.
• You can delete your account at any time in Profile → Delete Account.

3. Bookings

• A booking is confirmed when the app shows it as confirmed.
• If your specialist becomes unavailable, the salon may give your booking to a colleague; we tell you and you can cancel.
• Prices, durations and availability come from the salon. Please arrive on time.

4. Paying

• You can pay the salon directly after your visit, or pay online by card through Paystack when the salon offers it.
• If you pay online and cancel late, the cancellation fee below is kept and the rest is refunded to your card.

5. Cancelling and rescheduling

• Up to 24 hours before your appointment you can cancel or reschedule for free.
• Less than 24 hours before, a fee of 25% of the booking applies to a cancellation, and the booking can no longer be moved in the app.
• The app shows the exact deadline and fee before you confirm. No fee applies if the salon cancels, and an online payment is then refunded in full.

6. Reviews and messages

• You can review a salon only after a completed visit. Reviews must be honest and about your own experience.
• We may remove reviews or messages that are false, abusive, discriminatory or advertising.

7. Using Stylio fairly

• Do not make fake bookings, harass salons or other users, impersonate anyone or try to break the app.
• We may suspend or close an account that does.

8. Salons and specialists

• Salons set their own services, prices, hours and teams, and are responsible for their work, including allergy checks.
• Tell the salon about allergies or health conditions before your service.

9. Our responsibility

• We work to keep Stylio available and accurate but cannot promise it will always be free of errors.
• As far as the law allows, Stylio is not liable for the salon’s services. Your rights under the Consumer Protection Act are not affected.

10. Changes, law and contact

• We will tell you in the app before an important change to these terms.
• These terms are governed by the laws of South Africa.
• Questions or complaints: contact@stylio.app or WhatsApp +27 81 282 6582.

Draft: this text is being reviewed. Questions: contact@stylio.app or WhatsApp +27 81 282 6582.